Privacy Policy

Privacy Policy for https://professional-pdr.collision-talk.com

Introduction

Welcome to the online platform of professional PDR, a leading provider of collision repair and automotive services. We are committed to maintaining the highest standards of privacy and data security for our users. This Privacy Policy outlines our practices regarding the collection, handling, and protection of personal information in accordance with various international privacy laws and regulations.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party websites, apps, or services accessed through links on our platform. These entities have their own privacy policies, and we encourage you to review them before using such external services.

Processing Activities

Our users engage with us in various ways, and this policy outlines the data collected and processed in each case:

  • Authorized User Interactions: When you use our applications and services as an authorized user, we may collect account information, payment details, financial records, purchase history, mobile device identifiers, and location data to provide personalized services.
  • Website Visits: Visiting our websites linked to this Privacy Policy implies agreeing to the collection of certain data, including IP addresses, browsing behavior, and page interactions, for analytics and improvement purposes.
  • Communication: We may gather personal information from communications such as emails, calls, or text messages sent by us, including your preferences, feedback, and inquiries.

Personal Data Collection

We collect several types of personal data to enhance our services and improve user experiences:

  • Account Details: This includes user names, email addresses, passwords (hashed and salted), and profile information.
  • Payment Information: We process credit/debit card details, billing addresses, and payment history for secure transactions.
  • Financial Data: In some cases, we may collect financial records and bank account information to facilitate payments and services.
  • Purchase History: Details of your purchases on our platform, including products and services availed, are stored for record-keeping and analytics.
  • Mobile Device IDs: Unique identifiers from mobile devices help us provide location-based services and personalize content.
  • Location Data: We may access your device’s location to offer tailored recommendations and services.
  • Feedback and Reviews: Your comments, suggestions, and ratings are valuable for service improvements.
  • Social Media Profiles: If you choose to connect your social media accounts, we may collect information from those platforms (in compliance with their privacy policies).
  • Product Interest: We track products you view or purchase to provide personalized recommendations and improve product offerings.

Cookies and Data Collection Technologies

We employ cookies and similar technologies to enhance user experiences and gather analytics:

  • Strictly Necessary Cookies: These are essential for website functionality, security, and performance.
  • Preference Cookies: They remember your settings and preferences to personalize your experience.
  • Analytics Cookies: Used by our analytics partners to track site usage and gather demographic data, helping us improve the platform.

Users have control over non-essential cookies through our built-in Cookie Manager, allowing them to customize their privacy preferences.

Data Retention and Deletion

We follow strict data retention policies in compliance with legal requirements:

  • Personal data is retained for as long as necessary for the purposes it was collected for, unless a longer period is required by law.
  • Once the data is no longer needed for these purposes, we securely delete or anonymize it to prevent unauthorized access or use.

Security Measures

We prioritize the security of your personal data:

  • We implement robust technical and organizational safeguards, including encryption, secure servers, and access controls, to protect against unauthorized access or disclosure.
  • Third-party processing providers are chosen carefully and bound by strict privacy and security standards.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years of age:

  • Our services do not intentionally collect or solicit personal information from minors.
  • If we become aware that a child has provided us with personal data, we will take steps to delete it and notify parents or guardians.

Your Rights

Depending on your jurisdiction, you have the following rights regarding your personal data:

  • Access and Rectification: You can request access to the data we hold about you and ask for corrections if inaccurate.
  • Erasure (Right to be Forgotten): In certain cases, you may request the deletion of your data.
  • Restriction: You have the right to limit the processing of your personal information under specific circumstances.
  • Data Portability: We can provide your data in a structured, commonly used format upon request.
  • Objection: You can object to the processing of your data for specific purposes.
  • Non-Discrimination: You are protected from adverse decisions based solely on your exercise of rights related to your personal data.
  • Appeals and Complaints: You have the right to file a complaint with us or relevant supervisory authorities if you believe your privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at the details provided in the ‘Contact’ section below.

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements:

  • Any modifications will be posted on this page with a revised effective date.
  • Continued use of our services after such changes constitutes your acceptance of the updated policy.

Contact Information

For any privacy-related inquiries, feedback, or requests:

  • Email: [email protected]
  • Address: Privacy Officer, professional PDR, [Address], [City], [Postal Code]

We appreciate your trust in us. This policy demonstrates our dedication to transparent and responsible data handling practices.